Ryan Peterson highlights Flexport's use of AI voice agents to activate its 400,000-truck-driver network at near-zero marginal cost—work that was previously too expensive to do with humans—as a genuine new revenue-generating capability that expands the business.
With AI, it's almost free. I'm calling thousands of them a day going, hey, this load looks like it's a good match for you...That's new work that wasn't going to happen before, not just a replacement.”1:11:39